No Refund Policy
We appreciate your trust in our products and services. As a provider of prescription products, we are committed to ensuring the highest standards of quality and safety. To maintain the integrity of our prescription products and to adhere to legal and health regulations, we have established the following “No Refund Policy.” Please read this policy carefully before making a purchase.
1. No Refund or Exchange for Opened Products:
Once a prescription product has been opened or its seal has been broken, we cannot accept returns, provide refunds, or allow exchanges. This policy is in line with regulatory and health guidelines to ensure the safety and integrity of prescription medications.
2. Notification of Damaged or Broken Products:
In the rare event that you receive a damaged or broken prescription product, we must be notified within three (3) days from the date of delivery. To report such cases, please contact our customer support team promptly.
3. Return Process for Damaged Products:
If you receive a damaged or broken product and report it within the three-day timeframe, we will take the following steps to address your concern:
a. We will request supporting evidence, such as clear photographs of the damaged product and its packaging, as well as a description of the damage.
b. Upon review and verification, we will initiate the return process. This may involve providing a replacement product or issuing a refund at our discretion.
4. Refund Method:
In cases where a refund is approved for damaged or broken products, the refund will be processed using the original payment method used for the purchase.
This “No Refund Policy” does not affect your statutory rights under applicable consumer protection laws. In cases where the law requires us to provide a refund or exchange, we will comply with these legal obligations.
If you have any questions, concerns, or need to report a damaged product, please contact our customer support team. You can reach us through [customer support contact details].
This “No Refund Policy” is subject to change at our discretion. We encourage you to review this policy periodically for any updates or amendments. By making a purchase from us, you acknowledge and accept the terms and conditions outlined in this policy. Thank you for your understanding and cooperation.